Privacy & Cookie Policy

Document updated in March 2026

1. General Information and Data Controller

This digital ecosystem, including domains and subdomains sentorette.com, sentorette.it, sentorette.fr, sentorette.shop, sentorette.eu, is managed by Forplane S.r.l.

We are committed to protecting the personal data of our users and B2B partners in accordance with Regulation (EU) 2016/679 (GDPR).

Official Contacts

Headquarters: Via Roberto Lepetit, 8-10, 20124 Milano (MI) Italia
VAT Number: IT04610700272
E-mail: privacy@sentorette.com

2 Types of Data Processed

AI and Voice Interactions

Textual content sent via chat and audio recordings of phone calls handled by our virtual assistants, including related transcriptions.

B2B Data and Accounts

Company name, VAT number, corporate email, and billing/shipping addresses.

AI and Voice Interactions

Textual content sent via chat and audio recordings of phone calls handled by our virtual assistants, including related transcriptions.

Marketing

Newsletter preferences and purchase history for relevant offers.

3 Purposes and Legal Bases

Contract Execution: Order management, shipping, and customer support.
Legal Obligations: Invoicing, accounting, and VIES regulations.
Legitimate Interest: IT security and 'soft-spam' for similar products.
Consent: Direct marketing and profiling cookies.

4 AI-based Processing

Sentorette uses AI solutions to optimize customer support and content generation.

Transparency and Partners

Voice and text processing is entrusted to specialized providers (e.g., Vapi.ai, OpenAI, Google Cloud) appointed as Data Processors. These suppliers operate in compliance with Standard Contractual Clauses for extra-EU data transfers.

Security

We invite you not to enter sensitive data (health, banking data) in conversations with the AI assistant.

5. Recipients and Overseas

Data may be communicated to logistics partners, cloud providers, and payment gateways (Stripe/PayPal). Extra-EU transfers take place via SCC clauses.

6. Retention

Fiscal/Accounting Data: 10 years.
Marketing Data: Until revocation (opt-out).
Chat Logs and AI Transcriptions: 12 months.
Audio Recordings (Phone Calls): Automatically deleted within 30 days.

7. Cookie Policy

Technical (Always active), Analytical and Profiling (Require consent). Manageable via link in the footer.

8. Your Rights

You have the right to access, rectification, deletion (oblivion), restriction, and opposition. To exercise your rights, write to:

privacy@sentorette.com