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Supply Chain & Logistics

Fast, traceable and borderless shipping throughout Europe

European production is our greatest competitive advantage. No customs blocks, no surprise import taxes: only precise deliveries to meet the deadlines of your marketing campaigns.

100% Made in EU

We ship directly from our factory. Being within the European Union, you won't have to pay customs duties or suffer delays for cross-border inspections.

Anonymous Shipping

Service designed for Agencies: we can ship directly to your end customer using neutral packaging and transport documents without the Sentorette brand (White Label).

Secure B2B Packaging

We use double-wave boxes for small batches and strapped palletized shipments for large volumes. Your goods travel safely to preserve fragrances and prints.

Our standard timelines

To guarantee you the highest quality, each air freshener is die-cut and infused at the time of the order.

1

Graphic Approval (1-2 working days)

From the moment the order is confirmed, our technicians verify the print files. Production times start from the final approval of the vector proof.

2

Production (15-20 working days)

High-definition printing, die-cutting of the custom shape, infusion of IFRA fragrances and packaging in a single barrier flow-pack.

3

Courier Transit (3-5 working days)

We entrust the goods to the best international couriers (DHL, UPS, DPD). You will receive the tracking link via email to monitor the delivery to your premises.

Transit Times by Country

Working days from the moment of shipment. Couriers: DHL Express, UPS, DPD.

🌍 Country Standard Express
🇮🇹 Italia1–2 gg24h
🇪🇸 Spagna2–3 gg24–48h
🇫🇷 Francia2–3 gg24–48h
🇩🇪 Germania3–4 gg48h
🇵🇹 Portogallo2–3 gg24–48h
🇳🇱 Paesi Bassi3–4 gg48h
🇧🇪 Belgio3–4 gg48h
🇦🇹 Austria3–4 gg48h
🇵🇱 Polonia4–5 gg48–72h
🇨🇿 Rep. Ceca4–5 gg48–72h
🇷🇴 Romania4–6 gg72h
🌐 Other EU countries4–7 gg48–72h

Indicative times, subject to courier availability. They do not include production days (15-20 working days).

Our B2B Quality Guarantee

We don't just sell air fresheners. We sell certainty of the result.

Free Pre-Production Sample

Before starting production, we send you a physical sample with your graphics and chosen fragrance. You only approve when you are completely satisfied.

Free Reprint in Case of Defects

If the delivered product has printing, die-cutting, or fragrance defects attributable to our production, we will reprint and reship the entire order at no additional cost.

Respecting Campaign Deadlines

We communicate the shipping date in advance. If you have a trade fair, a product launch, or a planned distribution, we build the production plan backward from your target date.

Frequently Asked Questions about Logistics

How much does shipping cost?
Shipping costs are automatically calculated in the cart based on the order volume and the destination country. Working with large B2B volumes, we apply discounted rates provided by our logistics partners.
Do you handle multi-site shipments?
Yes. If you are a car wash chain or a dealership with multiple locations, we can schedule split-shipping directly from our factory to your different branches. Contact your account manager to organize the distribution logistics.
What happens if the goods arrive damaged?
Our packaging is extremely robust. However, in case of visible damage to the package during delivery, we invite you to sign the courier's POD 'With Reservations'. Contact our support immediately, attaching photos, and we will resolve the problem as quickly as possible.