Support Center
Frequently Asked Questions (FAQ)
Find quick answers to the most common questions about our products, customization options, delivery times, and B2B ordering process.
What is the minimum order quantity?
To guarantee the best value for money on custom industrial production runs, our minimum order starts at just 500 pieces.
How long does the fragrance last once opened?
Duration varies depending on the chosen fragrance, cabin ventilation and cardboard thickness (1.5 mm or 2.0 mm). We offer fragrances with standard longevity (1–3 days) up to the 'Excellence' lines, which last for weeks.
Can I print different graphics on the front and back?
Absolutely! Full-color (CMYK) front/back printing is included in the price. You can place the logo on the front and your contacts, or a QR code, on the back at no additional cost.
Are your air fresheners safe for your health?
Yes, safety is our priority. We use only IFRA (International Fragrance Association) certified essences, non-toxic and produced in Europe in compliance with the strictest health regulations.
What are the production and shipping times?
Standard production lead times are approximately 15-30 business days from approval of the digital proof. Since production is 100% European, you won't have to deal with delays or customs duties on Asian imports.
Are Sentorette car air fresheners compliant with European REACH and CLP regulations?
Absolutely yes. All our products are manufactured in Europe in full compliance with REACH and CLP regulations. Each fragrance is registered and we provide on request the Safety Data Sheet (SDS) in 24 languages, guaranteeing maximum safety for consumer health and compliance for resale in large-scale retail.
What does IFRA certification mean for your air fresheners?
IFRA (International Fragrance Association) sets global safety standards for fragrances. Using IFRA-certified essences means our air fresheners do not contain prohibited or restricted substances beyond safety thresholds for inhalation in enclosed environments such as cars.
Do you use eco-sustainable materials for production?
Yes, sustainability is a pillar of our production. We use pure FSC-certified cellulose cardboard from responsibly managed forests. We also use non-toxic water-based inks and low environmental impact die-cutting processes.
Is the packaging of air fresheners recyclable?
The cellulose body of the air freshener is biodegradable. The outer flow-pack is necessary to preserve the fragrance: we are introducing 100% recyclable polypropylene (PP) films, clearly labelled to facilitate correct disposal by the end user.
How can I use the QR Code on air fresheners for my marketing campaigns?
The QR Code transforms a physical gadget into a digital access point. You can use it to direct customers to exclusive offers, promotional videos or lead generation. Thanks to our HD printing, the code remains readable throughout the product's lifespan, allowing you to monitor the ROI of offline distribution in real time.
Do you have any other questions?
Do not hesitate to contact our support team. We are at your complete disposal to guide you through creating your product.